At VTERkey, we strive for complete satisfaction with every purchase. Due to international logistics complexities, we only accept returns for defective, damaged, or incorrect items (no "change of mind" returns).
To qualify for a return:
Condition: Unused, in original packaging with all tags/materials
Proof: Valid order number or receipt
Timing: Request must be submitted within 30 days of delivery
Non-returnable:
Customized products (e.g., special keycap sets)
Opened/assembled keyboards (unless defective)
Sale items or gift cards
Contact Us: Email support@VTERkey.com with:
Order number
Photos/video of the issue
Approval: We’ll respond within 48 hours with a return label (if eligible)
Ship Back: Use the provided label – unauthorized returns will be refused
International Note: Return shipping to China may take 3+ weeks.
Approval Timeline: 3-5 business days after receiving your return
Refund Method: Original payment (processed within 10 business days)
Bank Delays: Some institutions take 15+ days to post refunds
3-Day Cooling-Off Period:
EU customers may cancel orders within 72 hours of delivery for any reason. Items must be unopened.
Defective Items: We cover return shipping + may send replacements immediately
Wrong Items Shipped: Free return label + priority reshipment
Email: support@VTERkey.com (24-48h response)
