Order Processing

• Processing Time: 1-3 business days (excluding weekends/holidays)

• Order Changes: Contact support@vtrekey.com within 24 hours to modify/cancel

Shipping Options & Fees

Global Standard Shipping

• Carrier: 4PX + local partners (DHL/USPS/Canada Post)

• Delivery Time:

  • USA: 7-12 business days

  • EU: 8-14 business days

  • Asia/Oceania: 5-9 business days

• Fees: Calculated at checkout (weight + destination)

Expedited Shipping

• Available for +$15 (UPS/FedEx)

• 3-6 business days worldwide

Taxes & Duties

• EU Customers:  Taxes Prepaid (No additional charges)

• Non-EU Customers: May incur customs fees (determined by local laws)

  • Tip: Check your country’s import policies.

Tracking & Support

• Tracking Emails: Sent automatically with carrier links

• Lost Packages: Report within 30 days for investigation

• Contact: support@vtrekey.com (Response within 48h)

Key Notes

• No P.O. Boxes (Carrier restrictions)

• Signature Required for orders >$200

• Policy Updates: Last revised [Apr.20th, 2025]